FAQs

FAQs

I LOVE YOUR WORK AND WOULD LOVE TO BOOK YOU. CAN I VISIT YOUR SHOP NOW?
Although our shop is open to the public and it excites us when potential clients visit us, we recommend that you still call us to set up an appointment before you visit to ensure that we have a planner on site to assist you.

HOW FAR IN ADVANCE SHOULD I BOOK YOUR SERVICES?
We recommend booking us as soon as you have finalized a venue or a date for your celebration. Most of our clients book us at least 2 months before their event date. For our busier season (summer), booking us at least 3 months ahead is ideal.

WHAT IS YOUR BOOKING PROCESS?
Here are 5 simple steps to book our services:
1. You inquire and send us your event information via our online inquiry form (link)
2. We send you a package or custom proposal.
3. We meet with you (optional) to finalize the design concept and other event details.
4. We finalize your booking.
5. We start your party prep and do the hard work for you while you sit back, relax, and enjoy your celebration.

I’VE NEVER BOOKED A PLANNER BEFORE. WHAT SHOULD I EXPECT?
Expect to have a blast at your event! Our previous clients are amazed at how much more relaxed they were when they hired us. With our amazing team taking care of your celebration, you do not have to worry about all the tedious stuff and you can focus on your celebrating with family and friends during your party.

WHAT IS A PROFESSIONAL FEE AND WHY DO YOU HAVE THAT CHARGE?
Our professional fee allows us to really work on your event from the ground up. We create your design concept, craft, and execute your event based on your vision and personal preferences., plus our team does this full time and we love it! You can be assured that when you work with us we will focus on your event 100%.

MY VENUE ONLY ALLOWS LICENSED VENDORS. ARE YOU LICENSED AND INSURED?
Absolutely! We can also provide you a Certificate of Insurance if required.

ARE ALL YOUR PORTFOLIO AND SOCIAL MEDIA PHOTOS REALLY YOURS?
We never use other planner’s photos or photos from online. We do not like false advertising and respect other people’s work so you can be assured that the photos that we use on our website and social media accounts are all ours.

CAN YOU HOLD MY PARTY DATE FOR ME?
We believe that mutual commitment is important for a successful partnership. Because of this, we do not hold or finalize a booking until a contract has been signed and a retainer fee has been received.

DO YOU PRICE MATCH?
Absolutely! If you find a comparable vendor who charges more than we do, we would gladly match their rates!

MY DESIGN IS OUT OF THIS WORLD. CAN YOU DO IT?
Yes we can! We love challenges and it allows us to keep our creative juices running!